HCI Healthcare Solutions Blog

Use Technology for Patient Education

With increasing competition among health care providers, patient satisfaction has never been more important in ensuring continuing patronage. Yet, high patient approval ratings can’t come at the cost of sacrificing the caregiver staff efficiency. Finding a successful balance between these two factors is what paves the way toward optimum health care for patients and staff alike. MediaCare2 is a tool that can help achieve this elusive result.

 

What is MediaCare2?

MediaCare2 is an in-house hospital television system which gives patients a choice of programming. From a library of educational videos, movies on demand, music, and even photos, patients have an array of choices to aid their healing process accessible right from their hospital room TV.

Use of the MediaCare2 system can:

• Improve the overall patient experience
• Provide more comprehensive educational tools to the patient
• Improve HCAHPS scores
• Increase staff efficiency
• Increase staff ability to disseminate pertinent information to the patient
• Decrease readmission rates

Benefits to patients

Although many hospitals already provide instructional content to their patients, the content itself usually plays at set intervals throughout the day according to a predetermined schedule. This means the full content is often not available when the patient has time to access it. MediaCare2 instead provides patient access to a virtual library, available according to the patient’s schedule and desires. Educational content can be programmed to appeal to each patient’s specific procedures and treatment plans.

 

Benefits to staff

The staff is freed from having to locate TV carts and DVDs for each individual patient, and features such as volume control, power on/off, and changing channels can all be done from the nurses’ station. Additionally, the added functionality of the MediaCare2 system allows for unique programming to each TV. Staff can supply supplementary information related to patient education or discharge with a push of the button rather than a personal visit. Hospital announcements, messages from staff to patient, and even case information such as X-rays can be shared more easily with patients.

 

Technology is always on a steady pace forward, and patient care and education are primary fields that benefit. With MediaCare2, patients can stay up-to-date about the world around them and their personal lives all with the touch of a button.